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2023 NPS Software Market: The Ultimate Buyer’s Guide
To choose the best NPS software that properly fits your business, it’s essential to first become familiar with what most NPS services have to offer. Keep in mind that no NPS tool will meet the needs of...
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8 Practical Customer Feedback Workflow Automation Ideas
Almost any business process improvement can be stripped down to a simple formula: achieve more with less time and effort. Whether it’s crunching data or integrating a bunch of analytics tools to...
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What is a Good Net Promoter Score? (2023 NPS Benchmark)
One of the most frequently asked questions we get from our customers at Retently is “What is a good Net Promoter Score®?”. Although we emphasize that the score value is irrelevant, we do understand...
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CSAT: Definition, Calculation & 2023 Benchmarks
Being exposed to negative word-of-mouth or having clients leave due to unpleasant interactions are experiences no business would want to lose control over. But how do you prevent situations like that...
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What is Customer Effort Score (CES) & How to Measure It?
Disloyal customers are costing businesses billions. But what actually triggers disloyalty? Former CEB Global’s research (now part of Gartner) explained that the level of effort consumers put into...
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Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?
How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a...
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16 Unique Retently Features – Things That Only This CX Service Can Do
Potential customers often ask us — “what makes Retently better than the competition?”. That’s something we think about a lot. After all, answering this question well leads to acquiring new business,...
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Customer Feedback – A Handy Guide to Understanding Your Audience
To genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback. The way someone approaches feedback can make or break...
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8 Actionable Tips for Engaging Survey Subject Lines
When customers receive a survey by email, what’s the first thing they notice? The survey question? The response options? The branding? No, it’s actually the email subject line that determines whether...
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19 Great Customer Service Tips To Improve Your Customer Satisfaction
Customer satisfaction has a massive impact on your business’ success. A low satisfaction level means your customer retention and loyalty levels will likely be low, too, and it’s also a sign of bad...
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2024 NPS Software Market: The Ultimate Buyer’s Guide
To choose the best NPS software for your business, it’s essential to first become familiar with what most NPS services have to offer. Keep in mind that no NPS tool will meet the needs of all...
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Voice of the Customer – Gain Valuable Insights From Customer Feedback
How much do you focus on customer retention? Do you dedicate enough manpower, time, and financial resources to this business aspect? If you don’t, you’ll likely end up losing a significant amount of...
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20 NPS Survey Question and Response Templates for 2024
There’s much more to an NPS® survey than just the quantitative rating customers give. You can keep track of your score and its changes, but it’s the qualitative feedback that gives you the “why” behind...
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What is a Good Net Promoter Score? (2024 NPS Benchmark)
One of the most frequently asked questions we get from our customers at Retently is “What is a good Net Promoter Score®?”. Although we emphasize that the score value is irrelevant, we do understand...
View ArticleClik here to view.
CSAT: Definition, Calculation & 2024 Benchmarks
Being exposed to negative word-of-mouth or having clients leave due to unpleasant interactions are experiences no business would want to lose control over. But how do you prevent situations like that...
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